Welcome to Popper Express! 🎉

We're thrilled to have you with us. Before using our website or placing an order, please take a moment to review these Terms, Policies and Conditions of Use. By accessing this website or purchasing from Popper Express, you acknowledge that you have read, understood and agreed to these terms.

 

  Use of the Site

This document outlines the expectations and responsibilities of both Popper Express and its customers.

What You Can Expect from Us:

- A user-friendly shopping experience

- Clear product information

- Prompt and professional customer support

What We Expect from You:

- Use the site responsibly and lawfully

- Do not misuse the website or engage in fraudulent activity

- Provide accurate and up-to-date information

- Treat our staff with respect

 

  Ordering, Contract Formation & Delivery

How to Place an Order

1. Select your product

2. Add it to your cart

3. Proceed to checkout

4. Enter accurate shipping details

5. Confirm your order

You are responsible for ensuring all order and shipping details are accurate and complete.

After Your Order Is Placed

- Order confirmation will be sent via email

- A contract is formed once your order has been dispatched

- We may cancel orders due to stock issues, pricing errors, or suspected fraud

- Orders cannot be changed once placed

Delivery

- Orders are dispatched within 1–3 business days

- Tracking details are provided

- Shipping timeframes are estimates only

- Orders are packaged discreetly

Shipping Responsibility

- Shipping details cannot be changed after ordering

- Customers are responsible for incorrect or incomplete addresses

- Reshipping fees apply for returned parcels

- If marked delivered, we are not responsible for loss, theft, or misplacement

 

  Customer Responsibility & Payment Disputes

- You confirm you are authorised to use the payment method

- You agree to contact us before initiating any dispute

- Fraudulent disputes may result in refusal of service

- Transaction and IP data may be used for dispute resolution

 

  Age Requirement

- You must be 18 years or older to use this site

- By purchasing, you confirm you meet this requirement

- We may cancel orders where this is not met

 

  Product Use & Intended Purpose

- Products are sold as described on the website

- No guarantees are made outside stated purpose

- Customers are responsible for all use after purchase

- Misuse or unlawful use is the customer’s responsibility

 

  Disclaimer & Liability

- We do not guarantee uninterrupted website access

- We are not liable for misuse of products

- Liability is limited to the extent permitted by law

 

  Returns, Refunds & Exchanges

- All sales are final for change of mind

We do not offer refunds for:

- Incorrect selection

- Compatibility issues

- Opened or used products

- Dissatisfaction outside intended use

Opened products cannot be returned unless required by law.

Faulty Products

- Must be reported within 14 days

- Photos and description required

- Claims without evidence may be declined

Where required by law, remedies will be provided.

 

  Legal Rights

Nothing in these terms excludes or restricts your rights under Australian law.

Where required, appropriate remedies will be provided.

 

  Damages & Loss

- Report damaged items within 48 hours

- Report missing parcels within 14 days

- We assist but are not liable for carrier issues

 

  Late Parcels

Delays may occur due to factors outside our control. We appreciate your patience.

 

  Payment & Pricing

- We accept major payment methods

- Prices may change without notice

 

  Stock Availability

- Unavailable items may be refunded or substituted

- Bonus items subject to availability

 

  Customer Conduct

- Abuse or inappropriate behaviour will not be tolerated

- We reserve the right to refuse service

 

  Privacy & Data

We handle your data in accordance with applicable laws and our Privacy Policy.

 

  Updates

We may update these terms at any time. Continued use indicates acceptance.

 

  Acceptance

By using this website, you agree to these Terms and Conditions.

 

  Final Note

Thank you for choosing Popper Express.