AUSTRALIAN DELIVERY INFORMATION
We deliver to every state in Australia and your order is usually shipped within 24 - 48 business hours of confirmation and receipt of payment. We will not ship until payment has been cleared and received, or if there is an issue with payment, addresses or any other issue occurs. Basically, we do not ship out anything until we have been paid into our account or correct information received.
We charge a FLAT fee of ONLY $7.95 for all orders (Australian Customers Only). Once your order is shipped you will receive tracking information within 24 hours via email. We do not guarantee delivery times as this is out of our control and delivery times can vary depending on your location and the postal method we have chosen to use. We offer FREE shipping to all Australian customers who purchase over $120 worth of goods in one transaction from us. Once you qualify for FREE Shipping the $7.95 flat rate will be removed from your order total. If for some reason this does not happen, please feel free to email us and we will take care of it for you.
For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays. If no one is home at the time of delivery a card will be placed in your letter box for you to pick up your parcel from the nearest post office or courier service. We apologise if this affects any of our loyal customers but in the interest of safety and security of your goods, this must be done. If you are having a problem tracking your package feel free to contact us anytime and we will be glad to assist you.
In cases of extreme weather ie: consecutive days over 35 degrees celcius in Melbourne we may refuse to ship.
INTERNATIONAL DELIVERY INFORMATION
UPDATE: Sadly, we do not ship to all countries and we sincerely apologise.
Customers should be aware to allow up to 20 business days for delivery. After we have shipped your items Customers will be provided with an Australia Post Customs unique ID that may in some cases allow them to track their parcel online, although this facility is not available in all countries.
Specific terms and conditions apply to certain products and customers should be aware of the Customs Laws and regulations in your country of import.
The recipient is the importer of record and must comply with all laws and regulations of the destination country as previously stated. Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. This is not our responsibility and we won’t be held responsible for any of these fees.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.