FAQ
Popper Express Aus Popper Express Aus FAQ
Shopping with Popper Express
At Popper Express, customer satisfaction is our top priority. However, please note that we do not have a returns process for "change of mind" purchases. This is due to health and safety regulations that prohibit us from restocking and reselling returned items. As such, we can only accept returns for faulty or broken products.
Our returns policy has been crafted in compliance with ACCC guidelines and clearly states that we do not accept returns for used, opened, unused, incorrectly ordered, joke or accidental purchases, or any other reason that is not directly linked to a defective or damaged product. Furthermore, we cannot process returns for items that have been intentionally damaged or broken due to misuse.
Step 1: Take all the necessary images as per our requirements.
Step 2: Reach out to our team through email and attach the images.
Step 3: Our management will thoroughly assess the images and take the necessary measures accordingly.