Welcome to Popper Express! 🎉

We're thrilled to have you with us and look forward to providing you with nothing but the best. Before you dive into all the great stuff we offer, we'd like to walk you through our terms, conditions, and policies in a way that's easy to understand and doesn't make you want to hit the snooze button. We aim to ensure you're well-informed and comfortable as you use our site. By purchasing our products, you acknowledge that you understand and agree to these terms.

 

  Use of the Site

 

This document serves to clarify the expectations and obligations of both Popper Express and its customers concerning the purchase and use of our products. It ensures a transparent and satisfactory experience for everyone involved.

What You Can Expect from Us:

- A user-friendly experience designed with you in mind.

- Clear information about our products.

- Prompt and courteous customer support.

What we expect from you:

- Use the site responsibly—no hacking, misusing other's information, or engaging in activities that could ruin the experience for everyone.

- Ensure the information you provide is accurate and up to date as this can impact the processing of your order.

- Please respect our staff.

  Ordering, Contract Formation & Delivery

 

Here’s what you need to know about getting your Favourite products from our hands to yours:

How to Place an Order

1. Find your desired product.

2. Add it to your cart.

3. Proceed to checkout and provide the necessary information.

4.  The accuracy of shipping information is critical for a seamless delivery process. As a customer, you are responsible for ensuring that all shipping details provided at the time of your order are accurate and complete.

5. Confirm your order.

After Your Order Is Placed

1. We'll confirm receipt of your order via email.

2.  A contract is formed once we've dispatched your order. We reserve the right to cancel any order due to stock availability, errors in product or pricing information, or if fraud is suspected.

3. Should there be delays, we'll let you know ASAP.

4. Please be aware that once an order has been placed, it is not possible to alter the shipping address.

Delivery

1. All orders are shipped out within 1-3 business days from payment being received. Extreme Weather Conditions: Mother Nature can be unpredictable, and sometimes, severe weather can affect shipping times. We appreciate your patience during these moments.

2. We strive to deliver your order promptly. Delivery costs and options will be detailed at checkout.

3. We utilise various delivery carriers. All orders are fully trackable, an email containing your tracking link will be issued on the day of dispatch.

4. Shipping timeframes cannot be guaranteed.

5. Your order will be discreetly packaged and will not include references relating to the product purchased or name of the site purchased from.

6. Any additional costs incurred due to incorrect or incomplete information will be the responsibility of the customer. This includes a reship fee if your parcel is returned to us.

 

  Disclaimer & Liability

 

Keeping It Real

While we give our all to ensure your satisfaction, there are some things we can't promise:

- That our site will always be interruption-free.

- That there won't occasionally be a hiccup with a product/service.

- We're here to offer support and rectify issues when things don't go as planned, but our responsibility has its limits outlined by law.

- Our products are designed for adult customers. As such, we require all our customers to be of legal age, as defined by the jurisdiction of their residence, to make purchases on our website. By placing an order, you acknowledge and warrant that you are indeed of legal age and fully able to enter into this agreement.

- While we hope you never have to worry about this, we need to mention that we can't be held liable for damages that result from the misuse of our products. Use them for their intended purpose and follow all guidelines closely! We hereby disclaim any responsibility for misuse or illegal use of the products purchased from our website.

 

  Purchase and Refund Policy

- Please be informed that all sales on our platform are considered final. We encourage our customers to review their orders carefully before completing the purchase as we do not offer refunds for purchases made in error, due to incompatibility issues, opened products or for any dissatisfaction with product performance.

- Our products are sold as novelties, and as such, we make no claims or guarantees regarding their satisfaction or efficacy for any specific purpose.

- If you receive a defective product, we kindly request that you inform us within 14 days of receipt by sending an email with photographs of both the faulty product and its packaging, along with a detailed description of the issue. To commence the return process, please contact our customer service team for further instructions.

 

  Updates to Terms, Conditions, and Policies

 

Staying Up to Date

- We regularly review our terms, conditions, and policies to keep them fresh and relevant.

- We reserve the right to update prices, terms, and product offerings without prior notice. Continued use of our services following any changes indicates your acceptance of the new terms.

**Privacy and Your Data**

How We Handle Your Info

- Your privacy is a big deal to us. We collect and use your data responsibly, as outlined in our Privacy Policy.

- We comply with all current laws regarding data protection.

 

  Payment and Pricing

 

- Popper Express accepts payments through major credit cards and Direct Deposit.

- Prices for our products are listed on our website and may change due to promotions, product demand, or changes in supply costs.

 

  Stock Availability

- If an item is unavailable after your order has been placed, we will inform you promptly and provide you with the option to either receive a refund or wait for restocking.

- In situations where a product can be upgraded, we may substitute the item and dispatch it. Please be aware that the free product/s we offer is subject to availability and may change unexpectedly.

 

  Damages and Losses

- Although we take great care in packaging your items, sometimes things don’t go as planned:

- In the unfortunate event that your item arrives in a damaged state, we kindly request that you notify us within 48 hours of receiving your parcel. For us to arrange for a replacement or refund, we kindly ask that you provide us with a photograph of the damaged item and packaging.

- If your parcel goes missing and fails to arrive within 14 days of its dispatch, please do not hesitate to contact us for assistance. We are committed to helping you track down your lost order to the best of our ability.

 

  Late Parcels

- Occasionally, parcels may arrive later than expected. While this is often out of our hands, we understand it’s frustrating and appreciate your patience.

Thank you for taking the time to go through our terms, conditions, and policies! We hope you found this guide helpful and easy to navigate. Remember, we're always here to help, so if you have any questions or need clarification, don't hesitate to reach out.

In closing, we cannot stress enough the importance of thoroughly understanding and adhering to these Terms and Conditions. They are designed to protect not just our platform and the integrity of the transactions, but also you, our esteemed customer, from potential misunderstandings or dissatisfaction. By engaging with our website and making a purchase, you acknowledge having read, understood, and agreed to all the above terms.

Should you have any questions or require further clarification, we are always here to help. Enjoy your shopping experience with the confidence that comes from knowing you are fully informed and supported. Thank you for choosing us as your preferred shopping destination.

Happy browsing, shopping, and enjoying everything Popper Express has to offer!