Where do we deliver to?
• PopperExpress.com.au can deliver to any postal address in Australia including PO Boxes. We have secure and long standing relationships with several carriers around the country, and as such have the ability to offer Fast Free Shipping for all orders over $120 (Including NT & TAS) for Australian customers only.
How much does shipping cost ?
• We charge a FLAT fee of ONLY $10 for all orders under $120 ( Australian Customers Only ) no matter what the size. A shipping code will be supplied via email once the order has been shipped so you can keep an eye on it and estimate the delivery time. To qualify for FREE SHIPPING you must purchase over $120 in a single order. This is valid fro Australian Customers Only at this stage.
How quickly can you ship my order ?
• We aim to ship all orders within 24 hours of payment being received and cleared into our nominated account, excluding weekends and public holidays. We do however, acknowledge that sometimes there may be slight delays in shipping because of stock replenishment or out of stock items, if this is the case we will notify you immediately of any delay. We make no guarantees on delivery time as this is out of our control.
How will you ship my order ?
• We are the kings of discretion and pioneers of the "brown bag" style of shipping. No one will know or be able to feel what's inside the parcel, there is no identifying marks or logos on the parcel. All parcels have signature on receipt to make sure you get your parcel and no one else. We do not allow "authority to leave" instructions because of the nature of our products.
Do you ship Internationally ?
• Yes we do ship Internationally but there are some countries that we just cannot deliver to for various reasons. To all those customers we sincerely apologise. A full list of countries that we do ship to can be located here: http://popperexpress.com.au
How long does International shipping take ?
• Usually between 5 and 10 business days depending on the country you live in. These are just estimates as there can be delays for any number of reasons.
Can I track my International Order online ?
• It depends on your countries mail carrier, some countries show tracking while others don't. We have no control over this. Signature is required upon delivery and customers must be fully aware of any customs laws and be solely responsible for payment of any duties or taxes applicable
What Payment methods do you accept ?
• Here at PopperExpress.com.au we accept MASTERCARD - VISA and AMERICAN EXPRESS plus we offer DIRECT BANK DEPOSIT and POLI
Is it safe to input my credit card details onto your site ?
• Absolutely YES. All transactions are protected by our secure payment gateway with 2048 bit signatures and 256 encryption system, the highest possible levels of security for our customers. We are protected by Comodo and take great lengths to ensure your data is always kept safe and secure. Your card details are never stored and remain fully encrypted until removed from our system.
How do I pay using Direct Deposit ?
• Simply select the Bank Deposit icon at the checkout and wait for the confirmation email to arrive. In the confirmation email you will receive all of our Banking details, please remember to "tag" your deposit with either your order ID or your last name so that our admin staff can easily identify your deposit and avoid any delays in processing.
How does the Poli system work ?
• Poli is the new payment gateway that allows you to immediately deposit funds into our account from your own bank account. The connection is secure, the transfer is immediate from your side and you don't have to input any financial details on our site.